Hi Guy,
Thanks for reaching out. The output you’re seeing suggests that QTR might not be accessing and using the Piezography curve you installed correctly. This often happens due to insufficient permissions preventing QTR from reading the curve file. Did you happen to see any error messages displayed during the curve installation process?
Here’s what I recommend you try:
- Reinstall the Piezography Curve: Please attempt to reinstall the curve.
- Monitor the Terminal Window: During the reinstallation, carefully observe the terminal window for any error messages. Specifically, look for anything related to “permissions” or “access denied.”
- Check Permissions in Your Library (If Error Occurs): If you see a permissions error in the terminal, you’ll need to adjust the permissions for the relevant folders in your Library. Our online manual provides detailed instructions on how to do this within the “How to Install Piezography” section. Please refer to that guide to open up the necessary permissions in Terminal.
- Reinstall Again: After adjusting the permissions, try reinstalling the Piezography curve once more.
After following these steps, please attempt to print again to see if the issue is resolved.
If you still encounter the same problem after reinstalling and checking/adjusting permissions, or if you didn’t see any permissions errors during the installation, please don’t hesitate to let me know. We can then explore other potential causes for this output issue.
Rachel - IJM TechSupport