Most likely this is a paper feed thing.
Procedure:
Make a custom paper type with the control panel.
Paper feed speed to 0 and 0.
Platen gap to Normal.
Thickness pattern (if you see that) to 1.
Feed from the back (not front).
Most likely this is a paper feed thing.
Procedure:
Make a custom paper type with the control panel.
Paper feed speed to 0 and 0.
Platen gap to Normal.
Thickness pattern (if you see that) to 1.
Feed from the back (not front).