I am having issues with using an i1pro, technically it is the efi es-2000. I own the ipublish software with a dongle. It will connect and show up as a i1pro2 but when I go to measure and hit calibrate, it fails. I also have an i1pro, the original one. and I have the same problem. I have tried every port on 3 different macs from a 2011 imac to a new macbook pro and it’s always the same. I have tried four different cables, still nothing. I hooked it up to the idiagnostics and the same thing. I have tried regular usb ports and powered hubs. At this point I am not sure what else to do. Does anyone else have this porblem?
update xrite XRD. Use the top left usb only (not the right one). Use a new cable. make sure no other spectro software is open. Make sure you use i1Profiler 1.8.2 (not 3)
Thanks Walker, I tried all that and it did not work. I ordered a new cable so I will see. I am going to borrow a friends i1pro2 that I know works so I will see if it is the computer or the device.
This is what I get when I run diagnostics:
i1Pro Tests
General Information
Date and Time: 11/15/19 11:23 AM
Application version: 4.1.2.290, 64-bit
SDK version i1Pro: 4.2.4.5061
SDK version i1iO: 2.2.4.5061
SDK version i1iSis: 2.0.0.4942
SDK version ColorMunki: 1.0.3.4630
SDK version i1Display2: X-Rite, Inc. SipCal Library Ver. 7.3.7
Platform: Mac OS 10.14., 64-bit
Open instrument
Connection: Successful
Open instrument: Successful
Instrument information
Instrument inspection: Successful
Serial number i1Pro:
Type: i1Pro
Revision: E
Firmware version: 634
CPLD version: 999
Dark measurement count: 120
Lamp burning time: 8.5 seconds
Spot measurement count: 40
Scan measurement count: 0
Factory calibration: 3/12/14
Spectral Module ID: 01-21bde1150000a6
Supplier: ‘EFI-ES2000’
Warranty start date: 11/20/14 6:55 AM
Recertification date: -
Instrument Licenses
Measurement Modes: [Reflectance Spot, Reflectance Scan, Emission, DualReflectance Spot, DualReflectance Scan]
Licensed functionality: [Has UV LED, Has Wavelength LED, Has Zebra Ruler sensor, Max Ruler Length = 300 mm, Has Indicator LED, Spectral values, Tristimulus, Density]
Licensed Modules:
i1Match Module “Scanner”: NOT licensed
i1Match Module “Monitor”: licensed
i1Match Module “Printer”: NOT licensed
i1Match Module “Printer RGB only”: NOT licensed
i1Match Module “Printer CMYK only”: NOT licensed
i1Match Module “Beamer”: NOT licensed
i1Match Module “Printer Easy RGB”: NOT licensed
i1Match Module “Printer Easy CMYK”: NOT licensed
i1Match Module “Digicam”: NOT licensed
i1Match Module “Editor”: NOT licensed
i1Profiler Module “Display Profiling”: NOT licensed
i1Profiler Module “RGB Printer Profiling”: NOT licensed
i1Profiler Module “CMYK Printer Profiling”: NOT licensed
i1Profiler Module “Printer QA”: NOT licensed
i1Profiler Module “Advanced-Mode”: NOT licensed
i1Profiler Module “Projector”: NOT licensed
Button test
Button: Successful
Emission test
Emission calibration
Tip:
Check if the i1Pro is positioned properly on the white tile!
Is the protection slider of the white tile open?
yes, it did not work. Neither the i1pro or the i1pro2 will work in any of these. I sent the log files to x-rite and I am waiting to hear back from them.
Yeah return it and get another one. It was actually never used, with 4 seconds of lamp time. I contacted x-rite and they said that the efi-es2000 should work without a problem. The person I talked to had one and he uses his with no problem. I also borrowed a friends and his worked with no problem so it was definitely the spectrometer itself.